I’ve tried to pay for my order but my payment is being declined.
Please ensure that the Billing Address matches where the card is registered to. Some payments may be flagged as unusual by your Bank and they may be stopping it. Ensure the Billing Address is correct and contact your Bank before trying to put it through again. You can email us on firstname.lastname@example.org for more help.
I’ve booked a Repair, when will it be collected from me?
If you have booked a repair and chosen for it to be collected, a courier will arrive the next working day. You will be emailed a label which must be attached to the box your device is in. If you are unsure or the courier has not arrived please call us.
My order hasn’t arrived, what do I do?
We aim to dispatch all orders within 1-2 working days. Once it has been dispatched your will get a notification from the courier with tracking information. For an update you contact us by email on email@example.com.
I want to return something what should I do?
If you want to return something, first take a look at our Terms & Conditions to make sure you are eligible and contact us on firstname.lastname@example.org quoting your Order Number. You can submit Warranty Requests via your Account.
I’ve received my repair back but there is still something wrong.
All items are fully tested by our technicians prior to returning them to you. In the unlikely event that you are still having an issue, don’t worry, you have a three month warranty. You can contact us on 01323 646488 or email email@example.com.
I want to do a large order, will you offer me a discount?
We often supply businesses and educational centres with bulk equipment. Simply get in touch and we can discuss your order further.
Do your offer payment plans?
We offer Finance on all products £280 or higher! We also offer leasing on Apple Equipment but for Business users only.
I want to add extra items to my order like a printer or case but they are not on the site.
We can supply all the extras you want, just give us a call or use our contact page to send us a message. We can then source your requirements and quote accordingly.
If I send my Device to you are you going to look through my things?
This is a common concern when sending away your device with personal information. All our staff are trained to work by strict Privacy and Data Protection Guidelines, we can assure you that your personal information and data will not be looked at unless strictly requested to do so by the customer.
Some products say VAT Margin – what is this?
Laptop Station operates under the VAT Margin Scheme, on some items there is no VAT chargeable to you and your invoice will not show VAT. For more info see here: https://www.gov.uk/vat-margin-schemes
My laptop is refurbished, Will all the original functions work?
Your laptop may be supplied with an Operating System it did not originally ship with when new (Eg originally Windows 7, now Windows 10). As such some Fn (Function) keys may no longer work such as Brightness or Volume controls. This is due to original software not being forward compatible with the latest Windows Operating Systems. Some touchpad gestures may also not function.
You can submit requests for Warranty repairs or Refunds through your account. Simply login to you account, go to Orders and click the Support Button.
If you think there is a problem with your item the first thing to do is contact us. Email us on firstname.lastname@example.org quoting your Order Number.
If there is a manufacturing issue with your product then we will repair it for you under its warranty. Please contact us to begin the warranty process.
If an item cannot be repaired then we will offer you a replacement product.
Warranties vary in length depending on the product and are listed on both the sales page and your receipt. If you are unsure please contact us.
Chargers and Batteries on “As New” Laptops are covered for 90 Days. Chargers on “Refurbished” Laptops are covered for 30 Days. Batteries on “Refurbished” Laptops are not covered unless Dead on Arrival (DOA).
All listings state the condition of the item. Please take into consideration when purchasing a Refurbished Product that there may be signs of wear & tear and/or damage. This is reflected in the price. Accessories originally supplied when new are not supplied unless otherwise stated.
If you have changed your mind on any Brand New Item you have 14 days to return if purchased in-store and 14 days if purchased on-line. The item must be unused, with all its accessories and in its original packaging. Returns will not be accepted unless these conditions are met.
If you have changed your mind on any Refurbished item you have 14 days to return if purchased in-store and 14 days if purchased on-line. Goods cannot be returned as unwanted if they have been personalised / used within this period. We will only accept a return if unused, or if your product develops a manufacturing fault within 14 days of receipt of goods. If an item has been used we may offer to exchange it for another of equal or higher value.
If you wish to return your item you must send it back by recorded delivery and well packaged. We will be unable to return items if they arrive damaged or are lost in transit. We cannot arrange collection of goods outside of the UK. It is the customers responsibility to ensure the item is returned.
If an item is not eligible for a warranty repair then you will be quoted for repairs and postage, it is your decision whether to proceed at that point.
Please check our Full Terms & Conditions for further information and contact us on email@example.com.
Once your order has been placed we will despatch your item(s) within 2 working days unless otherwise stated in the product listing.
You will receive an email from the courier once dispatched with tracking information. If available in your area, you will also get a text notification on the day or delivery with an estimated delivery time.
We can only deliver within the UK and Republic of Ireland and do not currently offer overseas sales. If you are not within the UK we may still be able to deliver to you with increased postage costs, please contact us directly firstname.lastname@example.org.
Deliveries to Northern Ireland and Republic of Ireland may take an extra 1-2 days.
All purchases are sent via courier and will be insured.
It is the customer’s responsibility to ensure the address given is correct.
Once an item has been delivered and signed for we can no longer track it. It is therefore the customer’s responsibility to ensure a responsible person is available to receive the item.
Laptop Station cannot be held responsible for delayed deliveries which are out of our control.
If you suspect that the items being delivered have been damaged in transit then you should refuse the delivery or sign for them as damaged goods.
If you suspect that an item has been damaged in transit you must notify Laptop Station within 24 hours of receiving the item. After this time we will be unable to process a claim.
If you choose to send your item to us yourself, then it is your responsibility to ensure it reaches us safely. We will not be held responsible if items are lost in transit or arrive damaged when sent by the customer.