I’ve booked a Repair, when will it be collected from me?
If you have booked a repair and chosen for it to be collected, a courier will arrive the next working day. You will emailed a label which must be attached to the box your device is in. If you are unsure or the courier has not arrived please call us.
I want a custom built pc but can’t see the components I want on your site, can you still do it?
We can still build your PC even if you can’t see the parts listed. Get in touch and one of the team will give you a customised quote for your ultimate pc.
My order hasn’t arrived, what do I do?
All orders are despatched within 2 working days. If you order has not arrived then you can track it online using the tracking number you got. You can contact us on 01323 646488 or email firstname.lastname@example.org.
I’ve received my repair back but there is still something wrong.
All items are fully tested by our technicians prior to returning them to you. In the unlikely event that you are still having an issue, don’t worry, you have a three month warranty. You can contact us on 01323 646488 or email email@example.com.
I want to do a large order, will you offer me a discount?
We often supply businesses and educational centres with bulk equipment. Simply get in touch and we can discuss your order further.
Do your offer payment plans?
If you are a home user we do offer 0% finance on sales over £1000. Perfect for custom builds! We also offer leasing on Apple Equipment but for Business users only.
I want to add extra items to my order like a printer or case but they are not on the site.
We can supply all the extras you want, just give us a call or use our contact page to send us a message. We can then source your requirements and quote accordingly.
If i send my Device to you are you going to look through my things?
This is a common concern when sending away your device with personal information. All our staff are trained to work by strict Privacy and Data Protection Guidelines, we can assure you that your personal information and data will not be looked at unless strictly requested to do so by the customer.
If you think there is a problem with your item the first thing to do it contact us. Email us on firstname.lastname@example.org quoting your Order Number.
If there is a manufacturing issue with your product then we will repair it for you under its warranty. Please contact us to begin the warranty process.
If an item cannot be repaired then we will offer you a replacement product.
Warranties vary in length depending on the product and should be listed on the sales page and your receipt. If you are unsure please contact us.
All listings state the condition of the item. Please take into consideration when purchasing a Refurbished Product that there may be signs of wear & tear and/or damage. This is reflected in the price.
If you have changed your mind on any Brand New Item you have 14 days to return if purchased in-store and 14 days if purchased on-line. The item must be unused, with all its accessories and in its original packaging. Returns will not be accepted unless these conditions are met.
If your item is Refurbished – you have 30 days to exchange for another item but we can only return them within 30 days if they suffer a manufacturing fault.
If you wish to return your item you must send it back by recorded delivery and well packaged. We will be unable to return items if they arrive damaged or are lost in transit.
If an item is not eligible for a warranty repair then you will be quoted for repairs, it is your decision whether to proceed at that point.
Once your order has been placed we will despatch your item(s) within 2 working days.
We can only deliver within the UK and Republic of Ireland and do not currently offer overseas sales. If you are not within the UK please contact us.
Deliveries to Northern Ireland and Republic of Ireland may take an extra 1-2 days.
All purchases are sent via courier and will be insured.
It is the customer’s responsibility to ensure the address given is correct.
Once an item has been delivered and signed for we can no longer track it. It is therefore the customer’s responsibility to ensure a responsible person is available to receive the item.
Laptop Station cannot be held responsible for delayed deliveries which are out of our control.
If you suspect that the items being delivered have been damaged in transit then you should refuse the delivery or sign for them as damaged goods.
If you suspect that an item has been damaged in transit you must notify Laptop Station within 24 hours of receiving the item.
If you choose to send your item to us yourself, then it is your responsibility to ensure it reaches us safely. We will not be held responsible if items are lost in transit or arrive damaged when sent by the customer.