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Quality, Refurbished Laptops & Computers - Tested & Guaranteed

Terms and Conditions


By sending your item to Laptop Station you agree to the following Terms and Conditions, please read carefully.

  1. Repairs undertaken by Laptop Station carry a Three Month warranty, activated upon receipt of the item.
  2. No Warranty is offered if we are requested to wipe products without servicing them first. Warranties cover the specific repair only. A service or diagnostic is required for Three Month Warranty entitlement on Pc’s or Laptops.
  3. Laptop Station does not cover under its warranty any parts supplied by the customer or a third party.
  4. We reserve the right to refuse a warranty repair if it is believed the failure is self-inflicted. For example – virus cause by going online without virus protection, hard drive failures due to impact or water damage. Screens not functioning where scratches or dents are visible.
  5. Mobile phones or Tablets whose frames are bent/misshapen will not be covered under warranty if the screen or glass lifts or comes loose.
  6. Laptop Station offers no warranties on any device that has signs of liquid damage.
  7. Laptop Station does not cover any subsequent or additional failures. E.g. Screen replacement but then battery fails within three months.
  8. It is at Laptop Stations discretion whether to offer a refund on an already fitted product that has suffered critical failure. E.g. digitizer replacement, phone later fails completely.
  9. Laptop Station will not be held responsible for any further damage which occurs while taking apart a product with existing issues, unless caused by negligence. E.g. removing a phone screen which is already damaged to replace a battery or damaged hinges on a laptop failing when replacing a hard drive.
  10. Repairs must be collected and paid for within 30 days of work finished or will be sold off or disposed of in order to recover costs.
  11. Labour and postage costs are strictly non-refundable
  12. Laptop Station will not be held responsible for any loss of data howsoever arising. It is advised to make a Backup of your data before instruction Laptop Station to work on your product.
  13. While every effort is made it is not always possible that all data can be recovered. For example when doing Data Transfers or Backup & Rebuilds.
  14. It is the customer’s responsibility to ensure that they back up all of their data prior to sending it to Laptop Station.
  15. While we endeavour to complete all work at the quickest possible time we can only offer estimated timescales, never guarantees.
  16. If parts have been ordered after being confirmed verbally or in writing by the customer, this order cannot then be cancelled once parts have been ordered.
  17. All products sent to Laptop Station will be listed accordingly. It is the customer’s responsibility to ensure all products are listed.
  18. Be aware, any pre-existing manufacturer warranties may be voided by instructing Laptop Station to work on your device. It is the customer’s responsibility to way the risks prior to instructing Laptop Station to do work.
  19. Laptop Station cannot warrant work when lock codes or passwords are not supplied, meaning we are unable to test your device.




  1. Once your order has been placed we will despatch your item(s) within 2 working days unless otherwise stated.
  2. We can only deliver within the UK & Ireland under our standard delivery charge. If you are not within the UK please contact us for amended prices.
  3. Deliveries to Ireland, Scotland and Islands may take an additional 1-2 days.
  4. Express delivery is 2-3 days estimate from being despatched. This does not include weekends and bank holidays.
  5. Free delivery is 3-5 days estimate from being despatched. This does not include weekends and bank holidays.
  6. All purchases are sent via courier and will be insured.
  7. It is the customer’s responsibility to ensure the address given is correct.
  8. When paying via PayPal we will only send your goods to your registered PayPal address.
  9. Once an item has been delivered and signed for we can no longer track it. It is therefore the customer’s responsibility to ensure a responsible person is available to receive the item.
  10. Laptop Station cannot be held responsible for delayed deliveries which are out of our control.
  11. If you suspect that the items being delivered have been damaged in transit then you should refuse the delivery or sign for them as damaged goods.
  12. If you suspect that an item has been damaged in transit you must notify Laptop Station within 24 hours of receiving the item.
  13. If you choose to send your item to us yourself, then it is your responsibility to ensure it reaches us safely. We will not be held responsible if items are lost in transit or arrive damaged when sent by the customer.
  14. Payment for Delivery covers a single Delivery only. If the incorrect address is provided or delivery missed there may be a further charge to arrange a second delivery.



  1. We only accept payment by UK Bank Card, Bank Transfer or Paypal. We do not accept payment by cheque.
  2. Do not send cash through the post in any form. We will not be responsible if it is lost or stolen.
  3. All work must be paid in full prior to your goods being returned to you.
  4. Items Purchased in-store and held on deposit, will be held for 14 days unless otherwise agreed.
  5. Deposits are non-refundable.
  6. Promotional codes must be entered at the time of checkout and are not redeemable thereafter.
  7. We reserve the right to withdraw promotional codes at any time without notice.


-Warranties and Returns 

  1. If you think there is a problem with your item the first thing to do is contact us.
  2. All warranties are strictly Return-to-Base.
  3. Laptop Station cannot collect items outside of the UK, it will be the customers responsibility to return.
  4. Laptop Station will arrange and cover costs for one collection on the customers chosen weekday. Your collection date can be changed as long as one working day notice is given.
  5. Laptops purchased and collected using our Click & Collect service are return to base and are not eligible for collection by courier.
  6. If you miss your collection, we can re-arrange for another day at a cost of £5.99, or alternatively you can take your parcel to your local post office.
  7. If there is a manufacturing issue with your product then we will repair it for you under its warranty. Please contact us to begin the warranty process.
  8. Warranty Repairs can take an estimated 10-15 working days from when we receive the item. This may vary depending on the time of repair required and the availability of parts if required.
  9. If an item cannot be repaired then we will offer you a replacement product.
  10. Fair wear and tear will be taken into consideration when making a warranty claim. Examples include wear to keyboards or trackpads due to usage or marks/dead pixels appearing on LCDs over time.
  11. Warranties vary in length depending on the product and should be listed on the sales page and your receipt. If you are unsure please contact us.
  12. Online purchases are covered by Distance Selling Regulations which allow you to change your mind within 14 days of receipt of goods. You then have 14 days to return the goods at your own cost. The goods must be in an unused state and returned in the original packaging.
  13. Brand new & Sealed products must be returned with the seal unbroken.
  14. Purchases of New products made in-store can be returned within 14 days if there is a manufacturing fault.
  15. Purchases of New products made in-store can be returned within 14 days provided the seal is unbroken and they are unused.
  16. Extended warranties are device specific and cannot be transferred to another device.
  17. Cables, including laptop chargers, cannot be returned after usage.
  18. New batteries purchased cannot be returned due to being a consumable item.
  19. Accessories can be returned within 14 days for full refund in their unopened/sealed packaging only.
  20. Purchases of Refurbished products can be exchanged within 14 days for another product of equal of higher value.
  21. Items that are upgraded, such as RAM and Storage upgrades, cannot be returned as unwanted as they are Made to Order.
  22. Laptops listed as “Like new, minor wear” may contain a minor mark/scratch/scuff that is deemed minimal to overall condition.
  23. If dissatisfied with condition please contact us within 14-working days of receipt of goods.
  24. Items being returned must have their original accessories and packaging and with a valid receipt. Returns or Exchanges will not be considered unless these conditions are met.
  25. Software related issues, whosoever arising, are not covered by warranty and are not eligible grounds for a refund.
  26. Software such as Anti-Virus suites and Office packaged cannot be returned.
  27. If you wish to return your item you must send it back by recorded delivery and well packaged. We will be unable to return items if they arrive damaged or are lost in transit.
  28. If an item is not eligible for a warranty repair then you will be quoted for repairs, it is your decision whether to proceed at that point.
  29. Items returned for a warranty claim will be subject to a full test. If found that damage or failure is not a result of a manufacturing fault (eg misuse, dropped) your warranty claim will be rejected.
  30. If an issue or fault is found to be user error or not covered under warranty (eg Software), or no fault is found on inspection, then delivery costs of £14.99 must be covered by the customer and a £19.99 inspection fee will be charged.
  31. Laptop Station will use its discretion to ascertain where fair wear and tear may apply.
  32. All Machines come with a Warranty Sticker, if this is damaged or removed it will void the Warranty.
  33. Warranties will be processed as follows; Repair, Replace, Refund. We will always seek to Repair an item first. If an item cannot be Repaired we will Replace it with a like-for-like item. If an item can not be repaired or replaced then it will be refunded
  34. Chargers are covered for the first 30 Days.
  35. Batteries are not guaranteed unless Dead on Arrival (DOA). You must notify us within 7 days of delivery.
  36. Original advertised battery life cannot be guaranteed.
  37. We cannot guarantee all original Function (Fn) keys will work (such as Brightness and Volume) on older models due to incompatibility with original software and Windows 10.
  38. We cannot guarantee all touchpad gestures will function on older models due to incompatibility with original software and Windows 10.
  39. Not all originally advertised additional accessories will be supplied unless specifically mentioned on the products listing.
  40. If a warranty claim is made and processed, the warranty on the item will not restart but continue from the original date of purchase.
  41. Laptop Station will pay for One Collection/Delivery only. If the Collection or Delivery fails due to the customer not being available or the incorrect address is provided then you may be charged for a second delivery or collection attempt.
  42. If you choose to send your item at your expense for a valid warranty return then Laptop Station will cover to cost up to £6.
  43. Laptop Station will not cover or accept any work conducted by any Third Party unless otherwise stated.
  44. Removal of the warranty sticker will result in void of warranty.
  45. Any work conducted by any Third Party will void your warranty with Laptop Station. Warranties are strictly Return-to-Base only.
  46. Accessories purchased can be returned within 14 working days if they develop a fault. A replacement, exchange or refund will be offered.
  47. In some cases Laptop Station may accept a return minus a 20% Restocking fee or £40.00 flat fee depending on usage and condition.
  48. If you believe an item is missing or has not been returned, eg chargers, you must notify Laptop Station within 48 hours of receiving the goods.
  49. Laptop Station reserved the right to amend or add to these Terms & Conditions at any time.
  50. Where a situation cannot be covered by our Terms & Conditions we will refer to UK Consumer Law.


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