Comprehensive one year warranty
Included as standard with all our laptops for complete peace of mind. Choose to extend to two years from just £29.
What we cover
- ✓ Standard wear and tear on keyboards, trackpads and hinges.
- ✓ Components, including motherboards, ports, fans that are from manufacturing faults.
- ✓ Any hardware we've installed as part of your order, for example, RAM and storage upgrades.
- ✓ Arranging and covering the cost of returning your laptop to us for diagnostics and repair.
What we don’t cover
- × Accidental or deliberate damage - for example, drops, cracks, or water damage.
- × Screen damage, lines or dead pixels (unless your laptop arrives faulty).
- × Any software, including the operating system, anti-virus, or other software installed.
- × Batteries, as these are a consumable item. Charges are covered for 30 days from purchase.
Our comprehensive warranty covers all purchases, whether you're a home or business customer. For home users, our warranty service is offered in additon to your Consumer Rights.
HOW IT WORKS
We know that getting your laptop problems resolved quickly, so we've made booking a warranty repair as easy as possible.
Complete a simple booking form
We'll collect as much information as possible to understand the problem.
We can try a remote fix for common problems
Our experts can diagnose and fix many faults remotely using our screen sharing software.
We'll arrange a return and repair
If that's not suitable, we'll organise a repair, and we'll give you a returns label.
Quick repair turnaround times
We aim to complete repairs within 14 days of receiving your device, often much faster.
Laptop Station vs Currys
Both offer 12 month cover on refurbished laptops. The difference is how personal, practical and laptop-focused the support feels.
| What matters | Laptop Station | Currys refurbished |
|---|---|---|
| Warranty coverage | Complete coverage including fair wear and tear | Standard coverage only on manufacturing faults |
| Warranty repair collection | We'll take care of arranging a return and provide a label | You arrange the return, pay for it, and claim back the cost only if they accept your warranty claim |
| Speed | Typically within 3-5 days (depending on availability of parts) | Typically 30 days or longer |
| Repair Service | Provided by us, in house with our experts | By a third party, who have access to your data |
Need help with your laptop?
Get in touch with our experts and we'll get you back up and running as quickly as possible.
Learn more about our warranty coverage at Laptop Station
Each of our laptops is backed by our comprehensive warranty, it takes care of things in case you have any problems with your laptop in the first 12 months (or 24 months, if you choose our extended warranty options).
Our warranty service is delivered by us, and we're proud to be offer a full repair service in house - that means you'll only deal with us if there's a problem, and you'll send your laptop directly to us. No third parties, or strangers accessing your system.
If we diagnose a fault not covered under our warranty, we’ll provide you with a price to repair the item. You can choose to accept or decline; we’ll return your laptop to you.
We try to resolve any reported problems with a repair in the first instance. If we’re unable to repair your laptop, we’ll replace it.
Our warranty only covers laptops which are inspected and upgraded by us. You can choose your own third party, but this isn't covered under our warranty.