Complimentary warranty of 12 months as standard, with optional extended 24 months of coverage.

We keep things simple, fair, and easy to understand. We’ve put together a summary of what’s included in our warranty service.

Manufacturing issues

All our warranty repairs are done at our repair center in Eastbourne, East Sussex. That means we’ll need to get your laptop sent to us in the event there’s a problem.

Quick repair times

We aim to complete all repairs within 14 days of receiving your device. Often repairs are completed much faster however some can take longer if we need to order parts. We’ll keep you updated.

What we cover under warranty

Manufacturing issues

Manufacturing issues with components that are tested and faulty.

Fair wear and tear

We consider fair usage of things like keyboards and hinges.


We cover any hardware upgrades you’ve selected during your purchase.

We Collect

Any item requiring a warranty repair will be collected and returned by our courier.

What we don’t cover under warranty


Batteries are tested, but original battery life is not guaranteed.

Dead pixels

We don’t cover dead pixels unless your laptop arrives faulty.


We don’t cover any software purchased, such as Office or Internet Security.

Operating Systems

We don’t cover operating systems or operating system upgrades.

Other important things to know

– Make use of our support team; we will always try to resolve any issues before having to collect an item to avoid any unnecessary downtime or costs. Contact Us.

– If we diagnose a fault not covered under our warranty, we’ll provide you with a price to repair the item. You can choose to accept or decline; we’ll return your laptop to you.

– We try to resolve any reported problems with a repair in the first instance. If we’re unable to repair your laptop, we’ll replace it.

– Chargers are covered for 30 days from the date you receive your laptop.

– If battery life is important, consider a newer model from our like new range. Older, more well-used laptops will likely have more degraded batteries.

– We don’t cover work completed by any other third parties.

Our warranty does not affect your consumer rights. You can read our full Terms and Conditions here.