Terms and Conditions
Last updated: August 2026
These Terms and Conditions apply when you visit our website, place an order, purchase goods in store, or instruct Laptop Station to provide repair or other services.
Laptop Station and LaptopStation.co.uk are trading names of Wokingham IT Limited, a company registered in England and Wales under company number 11988326.
Nothing in these Terms affects rights that cannot legally be excluded or limited.
1. Definitions
1.1. “We”, “us” or “our” means Wokingham IT Limited, trading as Laptop Station and LaptopStation.co.uk.
1.2. “You” or “your” means the person or organisation purchasing goods or services from us.
1.3. “Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.
1.4. “Business Customer” means a company, partnership, sole trader, public authority, or other organisation purchasing wholly or mainly for business, trade, or professional purposes.
1.5. “Goods” means laptops, computers, tablets, phones, accessories, software, upgrades, and other products supplied by us.
1.6. “Services” means repairs, setup services, PC Healthchecks, data transfers, upgrades, and other services supplied by us.
2. Basis of Sale and Contract Formation
2.1. Product listings and prices on our website are invitations to treat and not binding offers.
2.2. When you place an order, you make an offer to purchase the relevant Goods or Services.
2.3. A contract is formed when we dispatch the Goods or send written confirmation that we accept your order.
2.4. We may refuse or cancel an order before dispatch if:
a. the Goods are unavailable;
b. there is an obvious pricing or description error;
c. we cannot obtain payment; or
d. we reasonably suspect fraud or misuse of a promotion.
2.5. If we cancel an order, we will refund any payment made for the cancelled Goods or Services.
3. Pricing and Information
3.1. Prices are shown in pounds sterling and include VAT where applicable.
3.2. Delivery charges and other additional charges will be shown before you place your order.
3.3. If an item has been incorrectly priced because of an obvious error, we may contact you before dispatch. You may choose to proceed at the corrected price or cancel for a full refund.
3.4. Product descriptions, photographs, condition grades, specifications, and stated limitations form part of the contract.
3.5. We may correct typographical, technical, photographic, or pricing errors before dispatch.
4. Payment
4.1. We accept Visa, Mastercard, American Express, bank transfer, and authorised third party consumer finance providers, including Klarna.
4.2. Payment card details are processed by our payment provider. We do not store complete payment card details.
4.3. Bank transfer payments must clear within 24 hours of the order. If payment is not received within that period, we may cancel the order and release the stock.
4.4. Finance applications are subject to the finance provider’s eligibility and approval processes. We do not control those decisions.
4.5. Where a deposit is taken, it will be applied towards the purchase price. If a Consumer cancels before dispatch, we may retain only a reasonable amount reflecting genuine and demonstrable costs incurred, where legally permitted.
4.6. A Business Customer’s deposit may be subject to the agreed order terms, provided those terms comply with applicable law.
5. Discounts and Voucher Codes
5.1. Voucher and discount codes are valid only during the stated promotion period and subject to any conditions displayed with the promotion.
5.2. Codes cannot be used with other offers unless stated otherwise.
5.3. Codes may not be used for wholesale, bulk purchasing, resale, or other commercial transactions unless we agree otherwise.
5.4. We may withdraw or amend a promotion before an order is accepted.
5.5. Discount codes cannot be applied retrospectively.
6. Import Duties and Taxes
6.1. Unless expressly stated otherwise, our prices do not include import duties, customs charges, or taxes imposed by another country.
6.2. You are responsible for charges arising from importing Goods into a country outside the United Kingdom.
7. Delivery
7.1. We aim to confirm and dispatch orders within two working days, subject to stock availability, order time, payment clearance, and any requested upgrades.
7.2. Delivery dates and timescales are estimates unless we expressly agree a fixed delivery date.
7.3. Goods will be delivered without undue delay and normally within 30 days of the contract date.
7.4. If we fail to deliver within the agreed period, or within a further period reasonably requested by you, you may be entitled to cancel and receive a refund under applicable law.
7.5. We use tracked delivery services, usually DPD. You should ensure that the delivery address is correct and that someone is available to receive the parcel.
7.6. We may charge a reasonable fee imposed by the carrier if a parcel must be rerouted because an incorrect address was supplied.
7.7. Risk in the Goods passes to a Consumer when the Consumer, or a person nominated by the Consumer other than the carrier, physically receives them.
7.8. For Business Customers, risk passes in accordance with the contract and, unless otherwise agreed, when the Goods are delivered to the delivery address or handed to the carrier.
7.9. If packaging appears damaged, you should refuse delivery where possible or record the damage with the carrier. This does not affect statutory rights.
7.10. Missing items should be reported promptly. Failure to report a shortage within 48 hours does not remove a Consumer’s statutory rights.
8. Refurbished and Second Hand Goods
8.1. We sell new, refurbished, ex-business, and second hand Goods.
8.2. Refurbished and second hand Goods are graded according to their cosmetic and functional condition.
8.3. Our condition grades may include:
a. Mint Condition: exceptionally clean with minimal or no visible signs of use;
b. Nearly Mint: very clean with only minor signs of previous use; and
c. Lightly Used: visible but limited cosmetic signs of use, such as marks, scratches, or scuffs.
8.4. The applicable grade and product description will identify known cosmetic imperfections and functional limitations.
8.5. Cosmetic wear consistent with the advertised condition, age, price, and description is not a defect.
8.6. Refurbished and second hand Goods may not contain every feature, accessory, software package, or component originally supplied when new. Any exclusions will be stated in the listing where material.
8.7. Ex-business devices may retain manufacturer or organisational labels, settings, or links to previous owners. These will not ordinarily prevent normal Windows use.
8.8. Older models may have limitations involving function keys, touchpad gestures, operating system compatibility, drivers, ports, batteries, or other legacy features. Material limitations will be identified in the product description.
8.9. Goods must still comply with the statutory requirements applicable to the sale, including the requirements of the Consumer Rights Act 2015, where the purchaser is a Consumer.
9. Batteries, Chargers, and Accessories
9.1. Batteries are consumable components. Unless advertised as new, a refurbished battery is not guaranteed to provide the battery life of a new battery.
9.2. Batteries supplied with laptops are covered for six months from purchase for the specific fault of the battery not working whatsoever, meaning that the laptop operates only when connected to mains power.
9.3. This battery provision does not limit statutory rights where the battery was defective, misdescribed, or unsuitable at the time of sale.
9.4. Chargers supplied with laptops are covered by our commercial warranty for 30 days unless a longer period is stated.
9.5. New batteries and accessories may be subject to separate cancellation and return provisions. Statutory rights remain unaffected.
10. Hardware Customisation and Upgrades
10.1. We may install requested upgrades, including RAM and SSD storage, before dispatch.
10.2. Laptops customised with hardware such as RAM or SSD upgrades remain eligible for cancellation, return, refund, repair, replacement, or other statutory remedies in accordance with these Terms and applicable law.
10.3. For a Consumer exercising the statutory cancellation right because of a change of mind or an order made in error, we will not apply an automatic restocking fee. We may deduct only a reasonable amount reflecting any reduction in value caused by handling beyond what is reasonably necessary to inspect and test the Goods.
10.4. No deduction will be made where the return concerns faulty, misdescribed, or non-conforming Goods.
10.5. Original components removed during an upgrade will be retained and recycled unless otherwise agreed in writing. This does not remove or reduce statutory rights.
10.6. For approved Business Customer returns, or returns otherwise agreed outside statutory cancellation rights, we may charge a reasonable restocking fee. This may be up to 30% of the relevant component value where the components can no longer be sold as unused parts.
11. Software
11.1. Software supplied by email, download link, licence key, activation code, or other electronic means is supplied at your request.
11.2. Where you request immediate electronic supply before the end of the statutory cancellation period, you expressly consent to supply beginning immediately and acknowledge that you may lose the cancellation right once supply begins, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134.
11.3. Software supplied electronically is non-refundable once the licence key, activation code, download link, or access details have been supplied, except where the software is faulty, incorrectly supplied, misdescribed, or otherwise fails to comply with statutory rights.
11.4. Software upgrades, including Windows 11 Pro, are non-refundable after installation where the Goods are returned because of a change of mind or an order made in error, provided that installation was authorised and the required consent and acknowledgement were obtained.
11.5. This does not affect rights where the software is defective, incorrectly supplied, misdescribed, or causes the Goods or Services not to conform to the contract.
11.6. Antivirus, office software, subscriptions, and other software packages may be subject to separate licence terms.
11.7. We do not guarantee that preloaded software, subscriptions, applications, or manufacturer utilities will remain available unless expressly included in the product description.
12. Computer Setup Service
12.1. The Computer Setup Service includes installing available updates at the point of sale and checking that relevant device drivers are installed and functioning.
12.2. The service is performed at your request.
12.3. Once fully performed, the Computer Setup Service is non-refundable if the product is later returned because of a change of mind, an order made in error, or a decision that the service is no longer required.
12.4. This does not affect rights where the service was not performed with reasonable care and skill or where the product is faulty.
13. PC Healthcheck
13.1. A PC Healthcheck may be added to an order.
13.2. You may cancel the PC Healthcheck and request a refund within the first 30 days of the applicable product warranty, provided the Healthcheck has not already been completed.
13.3. You may reschedule a PC Healthcheck once.
13.4. If you cancel or fail to attend a second scheduled appointment, we reserve the right not to provide the service or accept a further booking.
13.5. This section does not affect statutory rights relating to defective Goods.
14. Extended Warranties
14.1. An Extended Warranty may be added to an order within 30 days of purchase.
14.2. An Extended Warranty may be cancelled and refunded within 30 days of purchase, provided no claim or service has been made under it.
14.3. After 30 days, the Extended Warranty is non-refundable except where required by law or where its separate terms provide otherwise.
14.4. An Extended Warranty is device-specific and cannot be transferred to another device unless the device is exchanged within 30 days of purchase.
14.5. An Extended Warranty is additional to, and does not restrict, statutory rights.
15. Consumer Cancellation Rights
15.1. If you are a Consumer and purchase Goods online or by telephone, you may cancel without giving a reason within 14 calendar days after receiving the Goods, subject to the statutory exceptions.
15.2. To cancel, you must notify us by an unequivocal statement before the cancellation period expires. You may email help@laptopstation.co.uk.
15.3. After notifying us, you must return the Goods within 14 calendar days.
15.4. You are responsible for the direct cost of returning Goods following a change of mind or an order made in error, unless we agreed to bear that cost or the Goods are faulty or incorrectly supplied.
15.5. We will refund the price paid and the cost of standard delivery. Faster delivery options, such as Next Day delivery, are not refundable where the reason for return is a change of mind or an order made in error.
15.6. We may delay the refund until we receive the Goods or evidence that they have been sent back.
15.7. You may handle and test the Goods only to the extent reasonably necessary to assess their nature, characteristics, and functionality, as you would in a shop.
15.8. We may make a proportionate deduction for diminished value caused by handling beyond what is reasonably necessary to inspect and test the Goods.
15.9. Goods must be packaged securely. We may not be responsible for damage or loss caused by inadequate packaging where you arrange the return.
15.10. Brand new sealed Goods should be returned with the seal intact where possible. This does not restrict statutory rights.
15.11. Nothing in this section requires Goods to be unused or in original packaging where the law does not impose that requirement.
15.12. The cancellation right may not apply to, among other things:
a. fully performed Services where performance began with the Consumer’s express request and the required acknowledgement was obtained;
b. digital content supplied electronically after the Consumer’s express consent and acknowledgement of loss of the cancellation right; or
c. Goods made to the Consumer’s specifications where the statutory exception applies.
16. Statutory Rights for Faulty Goods
16.1. Where you are a Consumer, Goods must conform to the contract, match their description, be fit for purpose, and be of satisfactory quality, taking account of their age, price, condition, and description.
16.2. If Goods are faulty or otherwise fail to conform to the contract, a Consumer may have the following rights under the Consumer Rights Act 2015:
a. within 30 days, the short-term right to reject the Goods for a refund;
b. after 30 days, the right to require repair or replacement, subject to statutory conditions;
c. a price reduction or final right to reject where repair or replacement is impossible, disproportionate, unsuccessful, not completed within a reasonable time, or causes significant inconvenience.
16.3. We will offer a repair first and replacement second after one unsuccessful repair attempt, where replacement is reasonably available and consistent with applicable law.
16.4. A Consumer’s statutory rights take priority over any commercial warranty terms.
16.5. We will bear reasonable return carriage costs where a Consumer exercises a statutory remedy.
16.6. A warranty sticker, seal, or label may be relevant to a voluntary commercial warranty, but its removal does not remove statutory rights relating to faults that existed or arose independently of unauthorised work.
17. Commercial Warranty
17.1. In addition to statutory rights, we provide the voluntary warranty stated on the receipt or product listing, normally for 12 months unless otherwise specified.
17.2. The commercial warranty is return to base and covers internal hardware failures arising from normal use.
17.3. The warranty does not cover:
a. fair wear and tear;
b. accidental, impact, or liquid damage;
c. misuse or neglect;
d. malware, viruses, or unauthorised software;
e. unauthorised repairs or modifications;
f. parts supplied by the customer or another third party;
g. damage caused by external force;
h. blocked or dirty cooling systems;
i. damage to hinges, lids, frames, screens, or connectors caused by physical damage; or
j. failures unrelated to the repair or part covered by a repair warranty.
17.4. Warranty coverage is assessed according to the actual cause of the fault. A warranty exclusion does not apply merely because a device has a cosmetic mark unrelated to the claimed fault.
17.5. Any warranty sticker or seal must not be removed or damaged where it is relevant to establishing whether unauthorised work has been carried out. This does not restrict statutory rights.
17.6. Repairs under our commercial warranty will generally take an estimated 10 to 15 working days after receipt, depending on the fault and parts availability.
17.7. We will seek to repair a faulty item first. After one unsuccessful repair attempt, we will offer a replacement where reasonably available. If repair and replacement are not reasonably possible, a refund or other remedy may be available under applicable law.
17.8. A warranty claim does not restart the original warranty period.
17.9. Warranties are not transferable unless expressly agreed in writing.
17.10. We do not cover work carried out by a third party unless expressly agreed in writing.
17.11. If testing shows that the problem resulted from misuse, accidental damage, unauthorised work, software, or another excluded cause, or that no fault is found, we may provide a quotation for paid repair. We may charge reasonable return delivery and inspection costs, provided those costs were disclosed before the relevant service was undertaken.
18. Returns, Collections, and Delivery Costs
18.1. Valid Consumer statutory returns will be handled in accordance with sections 15 and 16.
18.2. For a valid commercial warranty claim, we will arrange and cover one collection or delivery within the United Kingdom.
18.3. If a collection or delivery fails because you are unavailable, the item is not ready, or an incorrect address was supplied, we may charge a reasonable failed collection or delivery fee notified in advance.
18.4. Goods purchased through Click and Collect are return to base and are not eligible for courier collection unless we agree otherwise.
18.5. If you choose to send Goods at your own expense for a valid warranty return, we may reimburse reasonable return postage up to £6 unless a higher amount is required by law.
18.6. We cannot ordinarily collect Goods outside the United Kingdom. This does not restrict statutory rights.
19. Repair Services
19.1. Repair Services will be provided with reasonable care and skill.
19.2. Parts supplied and fitted during an out of warranty repair carry a three month warranty from the date the repaired device is returned, unless otherwise stated.
19.3. The parts warranty applies to the relevant part or repair and does not automatically cover unrelated later failures.
19.4. If parts have been ordered specifically for you after your verbal or written approval, you may be responsible for the reasonable cost of those parts if you later cancel.
19.5. Repair estimates and completion times are estimates only.
19.6. Where a repair involves taking apart a device with pre-existing damage or structural weakness, we are not responsible for additional damage unless caused by our failure to exercise reasonable care and skill.
19.7. You must provide all products, accessories, passwords, and lock codes necessary for the agreed work. If a device cannot be tested because required access details are not provided, we cannot confirm that the repair has succeeded.
19.8. You must identify all items supplied to us. We are not responsible for items not recorded or identified at handover.
19.9. Work carried out by us may affect a manufacturer’s warranty. We will explain material risks known to us before proceeding where reasonably practicable.
19.10. Labour and postage charges are non-refundable only where the service has been properly performed and the cancellation or refund is sought because of a change of mind or an order made in error. This does not restrict statutory rights.
20. Data and Software During Repairs
20.1. You should back up all data before providing a device to us.
20.2. Repair, rebuilding, data transfer, or backup work may result in data loss. We do not guarantee that all data can be recovered or transferred.
20.3. We are not liable for data loss caused by circumstances beyond our reasonable control. This does not exclude liability caused by our failure to exercise reasonable care and skill.
20.4. Programmes and applications cannot generally be copied, saved, or transferred as part of a backup, rebuild, or repair. You are responsible for licences, passwords, installation media, and activation details.
21. Uncollected Goods
21.1. Repaired or other Goods must be collected or accepted for delivery within 30 days after we notify you that they are ready.
21.2. If Goods remain uncollected, we may charge reasonable storage costs after giving notice.
21.3. If Goods remain uncollected after further written notice, we may take steps under the Torts (Interference with Goods) Act 1977, including sale or disposal, to recover our reasonable charges.
21.4. We will follow the notice requirements applicable to the Goods before selling or disposing of them.
22. Business to Business Sales
22.1. This section applies where you are a Business Customer.
22.2. A Business Customer does not receive the Consumer cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 or the Consumer remedies under the Consumer Rights Act 2015.
22.3. Business Customer rights arise primarily from the contract and applicable commercial sale of goods law, including the Sale of Goods Act 1979 where applicable.
22.4. Business Customers do not have an automatic right to return unwanted Goods. Returns, refunds, customisation, software upgrades, and optional Services are governed by the agreed order and these Terms.
22.5. Business Customers should inspect Goods promptly after delivery and notify us in writing of any alleged shortage, damage, or defect within a reasonable period.
22.6. For approved Business Customer returns, we may charge a reasonable restocking fee, which may be up to 30% of the relevant component value where customised components can no longer be sold as unused parts.
22.7. Software supplied by email or installed at a Business Customer’s request is non-refundable once supplied or installed, except where faulty, incorrectly supplied, or otherwise not as contracted.
22.8. Completed setup, PC Healthcheck, repair, and other Services are non-refundable where properly performed, subject to the agreed order and applicable law.
22.9. To the extent legally permitted, our liability to Business Customers is limited to the price paid for the relevant Goods or Services.
22.10. We are not liable to Business Customers for indirect or consequential loss, loss of profit, revenue, business, contracts, anticipated savings, opportunities, goodwill, or data.
22.11. Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot legally be excluded or limited.
23. Limitation of Liability
23.1. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory rights, or any liability that cannot legally be excluded or limited.
23.2. Where you are a Consumer, we are not liable for business losses because the Goods are supplied for private use.
23.3. Where you are a Consumer, this section does not affect your statutory rights or remedies.
24. Complaints
24.1. If you believe there is a problem with Goods or Services, contact help@laptopstation.co.uk as soon as reasonably practicable.
24.2. We will assess the issue and explain the available remedy.
24.3. We will not reject a valid statutory claim merely because you have not contacted us within an internal reporting period.
25. Changes to These Terms
25.1. We may update these Terms for future orders.
25.2. The Terms applying to your order are those in force when the contract is formed, unless a change is required by law.
26. Governing Law and Jurisdiction
26.1. These Terms are governed by the law of England and Wales.
26.2. The courts of England and Wales have non-exclusive jurisdiction.
26.3. If you are a Consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the United Kingdom in which you live.
27. Business Information
27.1. Wokingham IT Limited trades as Laptop Station and LaptopStation.co.uk.
27.2. Company number: 11988326.
27.3. VAT registration number: GB 326 632 964.
27.4. Registered office:
Level 1 Easthampstead Works Town Square Bracknell Berkshire RG12 1BH
27.5. Customer contact email: help@laptopstation.co.uk.